Service Delivery Consultant
Motivated, ambitious and able to give timely and accurate advice, guidance and support. Extensive practical knowledge of complex systems, technology and software solutions.
Education & Courses
Websphere MQ 7 Administration
Websphere Application Server 6
Webtrends 6 for Technical Professionals
A1 Computer Science
A1 Industrial Chemistry
A2 Industrial Chemistry
Service Delivery Consultant
Main focus on improving and automating the release process for .NET application using Octopus Deploy. Other responsibilities are setting up a secure messaging environment based on Websphere MQ 7.5.
Work closely together with other teams to improve stability and performance of our services. Define and implement optimizations for release processes, fact finding, standards and planning.
Senior Web Consultant
Responsible for TME’s European hosting solution based on Microsoft technologies. Technical expert on hosting services, cloud technologies (Amazon/Azure) and release automation.Day-to-day management, trouble shooting, support and advice for .NET hosting solution. Define and implement policies and standards, strengthening the infrastructure through implementation of new technologies and architectural changes.
Performing routine audits of systems and software. Quality and performance monitoring and KPI reporting. Recommend and implement improvements and efficiency. Driving towards cost reduction through technology choice (cloud), automation and optimization.
System & Application Engineer
Daily windows system administration with a strong focus on web and document management applications. Implementation and management of the messaging environment based on MQ 7. Maintenance , administration and support of custom developed applications for document generation, processing and archiving.
Worked closely with development teams to improve stability and performance of applications. Define and implement optimisations for release processes, fact finding, standards and planning. Responsible for migration of unsupported software versions (Windows 2000, Websphere MQ 5 and IBM DB2)
Day-to-day administration and maintenance of Windows systems. Together with other teams, plan and perform releases of high-profile public applications based on the IBM Websphere platform. Basic administration and trouble-shooting of IBM MQ messaging environment. Contribute to continuous improvement process for systems and monitoring.
Web Operations Team Leader
Prepare workload for members and coordinate daily allocation of work. Monitoring and reporting on standards, KPI’s and performance targets. Arranging and chairing weekly meetings with focus on release planning, performance and targets. Motivate and train members, implement new initiatives to improve quality. Work with marketing, business and development teams to further optimize hosted applications. Single point of contact providing support and services to internal and external clients.
Design, implement and manage a highly available and secure hosting solution based on MS technology for internet, extranet and intranet. Contribute to the global architecture and vision for marketing sites, technology choice, application architecture and standards. Evaluate the impact of new projects on technology, infrastructure, capacity and processes. Lead for technical implementation of Tridion CMS and Webtrends.
Technical Analyst - Webmaster
Release and update Toyota and Lexus sites with a self-developed publishing tool. Development of web applications, feedback and request inquiries, dealer finder, error trapping. Day-to-day administration and maintenance of Windows systems.
Helpdesk and first-line ICT support
Various positions in helpdesk and call centers. First line PC support, hardware inventory and trouble-shooting.